Cancellation Policy


To cancel, you should email to sales@manatiparkexcursion.com pointing booking confirmation number, booking name, program booked and date.

A 100% refund will apply if cancelled with more than 48 hours in advance of the scheduled program. For cancellations within the 48 hours prior to the activity, or for no-shows, no refund will apply unless a medical certificate is presented.

Time of cancellation                                                       Program price refunded

> More than 48 hours before the program                                         100%
< Less than 48 hours before the program                                               0%

Change Policy


Changes in date, type of activity and pick up hotel are allowed within the last 48 hours before activity booked. They must be forwarded to customers@grupointerparks.com pointing booking confirmation number, booking name, program booked and date.